anyone using or used optioning on the ws2

[portski]

Has anyone used the optioning feature? Am considering it to sell double bond on any package, but am concerned that people don't listen and don't read, so when asked if they would like the upgrade, it will sit there without a response from the customer and they will never get a green light.

Any way around this?

 

[pitzerwm]

It probably needs a time out feature, no response in 5 seconds, "move on"

 

[SqueakyClean]

Hi portski,

We have been using the WS2 option feature on our IBA for over 3 years now, Just after we did an upgrade to the IBA.

It is like you said there are people who just feed the money and dont read or hear what the WS2 is telling them. The first months where a pain and some what funny listening to the voice mail, having the customer set there next to the WS2 with it saying "PLEASE SELECT AN OPTION" But it is all in training the customers, some get it the first time others may take a year.

As of this year we have only have maybe 15 people still not get the option (still with the WS2 in the back saying "PLEASE SELECT AN OPTION")

There is an automatic selection timer, on page 48 of the WS2 man, but i think it is for the wash not the option.

I know that is it nice to have the option and make a fast $, but it is about training the customers, so if your doing an upgrade to your wash and going to have it down for some time it helps out, bc the customer is come up think that things have changed, even though he most likely cant see them.

Mark
GM for SCCW

 

[portski]

Thanks squeaky,
Can I ask what you are optioning?

I'm not sure I am going to do it, but want to be able to in the best way possible if we go that route. We may just create another package and try to push them to it.

 

[SqueakyClean]

We optioning Rain X