Dear customer please don't hate me

[Waxman]

Dear customer please don't hate me so intensely because my awesome blowers dislodged a rubber piece of trim on top of your Toyota that is barely pressed in there. The blowers knock that loose on every single Toyota that comes through and it's not my fault. The only thing I did wrong was install awesome blowers. Why don't you go to the dealer and complain that this is a crummy design and they could maybe put one or two clips on to prevent these pieces from flopping out whenever they go under car wash blowers. Love, David

 

[Waxman]

volume two:

Dear customer: please don't hate me because the Amazon headlights you installed in your truck showed signs of moisture in them after a detail. We didn't "Dial in" on the lights in the washbay when we were washing your vehicle prior to detailing. It's not our fault that your headlights showed moisture after our detail job and not before that according to you. instead of blaming me, why not contact the seller on Amazon and ask them why they sold you a product that didn't perform as advertised? Why not look up a few YouTube videos on your own on what causes this problem and how to remedy it instead of spending time and effort calling me and my employees liars and continuing to blame us, all the while saying how "you don't mean to complain". I think you do mean to complain and I think your complaints are misdirected. I think we should break up because I'm not feeling respected in this relationship.

 

[washnshine]

This should be a new book “Letters from a Car Wash Owner”. New York Times Best Seller!

 

[cregsim]

I would definitely order that book! It’s always fascinating to read about consumer issues and how different companies handle—or mishandle—customer service situations. There’s something satisfying about learning how certain cases get resolved, especially when customers stand up for their rights. You hear so many interesting stories out there, from travel mishaps to product recalls, and sometimes the lengths people go to in order to get their issues solved are pretty incredible. It’s also a great way to stay informed about what to watch out for as a consumer, and honestly, some of the stories can be eye-opening.

 

[Waxman]

Three;

Chrysler product. post-detail vehicle has "issues":

~ heated seats and heated steering wheel only stay on for a brief time, then shut off.

~ navigation system inoperable.

Customer wants to hold detail shop accountable. After two minutes of internet research ( Google it!!!) I found several posts on chrysler forums about this exact issue ( NOT related to having the car cleaned~~~GASP!). I dug further and found a technical service bulletin issued by the manufacturer about same issue.

So.....will customer continue to hold the detail shop accountable?

 

[Waxman]

update. Yes the customer is definitely trying to hold me accountable. The bill is over $3000. The dealership told them that the whole touchscreen assembly needs to be replaced. my opinion is that unless the dealership puts it in writing that it was damaged due to my actions then I will not be responsible for the repairs.

I've done extensive research on this problem and found that it has been an existing issue for Chrysler from as far back as 2015 and as recently as 2019. It's not just jeeps it's dodge ram pick ups and caravans etc. They have several issues regarding heated seats not working properly, heated steering wheel either not coming on or not shutting off or coming on briefly and then shutting itself off. They also have several issues with navigation screens going blank. I have read about many instances of customers returning the car to the dealer, having the repairs done, going out to their car in the parking lot after the repair and turning it on only to find out that it is still broken.

 

[Keno]

... my opinion is that unless the dealership puts it in writing that it was damaged due to my actions then I will not be responsible for the repairs.

...

I wouldn't use this as your guide, there are some shady dealers and service centers out there.