Believe you are referring to my
Monex chip reader issue. One of my readers, had an issue where it wouldn’t accept chip cards. Worked with Kiosoft and
Monex tech support and finally they said send it back and sent me a new one.
Since then, I will say one of the biggest issues I have had is occasionally I will notice on my bay’s a reader will all of a sudden appear to not be working. After watching customers attempt to pay, then go to another bay or just leave. I can see there is a problem. Sometimes the customer is impatient but most of the time it’s the reader that’s not accepting their card. I then go down to the Car Wash and cycle the Power to my bay, causing the
Monex to cycle off and on. When it restarts the reader gets a NMS update. Most of the time this fixes my issue. However, this has become a royal pain in the a$$ bc sometimes I don’t notice it for several days or a week. This has happened with all my bays.
Don't get me wrong, I do like the
Monex cc pay terminals bc they appear to be in the 21st century, as opposed to their competitors, but their dashboard for viewing transactions and data Is horrible. A software engineer could rework it in a couple of hours and drastically improve the functionality and ones ability to extract data. Just visualizing the
transaction data for one bay is impossible, much less what time the transactions occurred.