Every time I call PDQ they tell me that they can not help me, I must go through my distributer. I have two distributors in my area, the techs for both do not have a clue.Getting off on your other subject, do you have Virtual Treadle? Sounds like a problem with that. There are a couple different relays, and it will also depend on the version of software you have in the VT controller. If you can not reach your distributor, please call PDQ Tech Services and they will help you out.
As for the distributor not wanting to fix your machine, please provide me with some more information, either by PM or phone, and we will see what we can do to resolve your situation.