Going forward and back is likely not going to resolve it. I'm going to assume you have a setup using a physical bayplate on the floor and an air hose as the backup air switch. the machine needs to know the vehicle pulled forward and that it has left the bay before that control power will drop low for it to receive the next wash package from the kiosk.
The way they PLC will know is that while the machine is performing the wash, the vehicle is on the bayplates. This is PLC input X24. At the end of the wash, the vehicle will pull forward off the bayplate, so X24 should go off. The vehicle should slowly drive forward, and this should pulse the backup air switch PLC input X25. It should go on, then off again. Next, the front tire should block the tire finder photoeye, PLC input X20. As the vehicle continues exiting the bay, the rear tire should force the same things to happen. X28 on, then off. X25 on, then off. X20 should be on, go off, then back on again. Once this has happened for both the front and rear tires, you should see PLC output Y4 go off, then about 1.5 seconds later, it should come on again. This entire sequence is called "vehicle detect". It must happen IN ORDER. If something happens out of order, it will look like the vehicle is backing up. After it happens in order, it will be ready for the kiosk to send the next signal.
To make it easier, just think 1-2-3-1-2-3. Bayplate is 1. Backup airswitch is 2. Tire photoeye is 3. If something is missing (like the backup airswitch input), that would be 1-3-1-3. Vehicle detect isn't satisfied, so it won't be ready to be armed until the vehicle detect timer times out.
Sounds complicated, but it's all there to prevent vehicle 1 from backing up and stealing vehicle 2's wash, or accidentally starting vehicle 2's wash because someone is hanging out in the dryer too long and backing up for a better dry.
Update and Thankyou for the lead. We ended up resetting our computer box for our DAN system. Things are up and running for the moment anyway. Thank you all for your ideas and leads!!