mjwalsh
6 bay SS w/laundromat
Warranty & future insurance thoughts
A lot of times the tankless does not have a local distributor or certified installer for their specific unit ... it seems like that can be a factor. From experience ... if the company wants to get out of obvious warranty compliance that will try to do that anyway. Back in 1985, I had a warranty problem that was caused by the contractor of our super hi efficiency modular 150K boilers at the time. Long story short, the contractor passed the buck to the wholesaler, the wholesaler passed the buck to the distributor. The factory would not talk to me directly. I had to hire a mechanical engineer who i had known & grew up with from my high school days. We got it resolved ... but not without effort & needed persistence. Organized precise documentation comes into play.
That does not leave 2Biz, myself & others who take on the installation off the hook both with warranty & future insurance coverage completely ... if enough evidence is shown that it was done according to factory specs & code ... hopefully ... the justice system would still come down on our side.
If the company cares about their sale they should be willing to go over your concern up front so there is a meeting of the minds ... & also so they do not leave themselves wide open for some key error or omission done during installation.
Sometimes the warranty is some kind of fine print legalese prorated gobblygook anyway.
mike walsh http://www.kingkoin.com/USA_Deficit_Reduction.html
Rudy & others,Do you know if the warranty applies if you self install it? Some manufacturers won't warranty it if you install it yourself.
A lot of times the tankless does not have a local distributor or certified installer for their specific unit ... it seems like that can be a factor. From experience ... if the company wants to get out of obvious warranty compliance that will try to do that anyway. Back in 1985, I had a warranty problem that was caused by the contractor of our super hi efficiency modular 150K boilers at the time. Long story short, the contractor passed the buck to the wholesaler, the wholesaler passed the buck to the distributor. The factory would not talk to me directly. I had to hire a mechanical engineer who i had known & grew up with from my high school days. We got it resolved ... but not without effort & needed persistence. Organized precise documentation comes into play.
That does not leave 2Biz, myself & others who take on the installation off the hook both with warranty & future insurance coverage completely ... if enough evidence is shown that it was done according to factory specs & code ... hopefully ... the justice system would still come down on our side.
If the company cares about their sale they should be willing to go over your concern up front so there is a meeting of the minds ... & also so they do not leave themselves wide open for some key error or omission done during installation.
Sometimes the warranty is some kind of fine print legalese prorated gobblygook anyway.
mike walsh http://www.kingkoin.com/USA_Deficit_Reduction.html