this is becoming harder than it needs to be.( NAYAX)

[Scott.Downey]

trying to fire unit up, it requires 24v a/c correct? I have no response from reader... I'm assuming that I've blown a fuse in it or smoked the internals. I used the 2 reds together to 24v and the 2 black went to neutral. nothing. I see xpc corp is selling a kit for the nayax reader that includes a 24vac to 12dc converter and a stop button.

 

[cantbreak80]

VPOS Touch works on 24 V AC or DC.

Once powered up, observe the LEDs on the motherboard (behind the clear cover)
One LED should be illuminated.

Then, call Nayax...They will activate the reader remotely.

 

[Scott.Downey]

nothing lights up on board when connected to power, I wonder If its possible I have a bad one? i put a ticket in on Monday but haven't heard back. what's the best way to get your problems worked thru with these people. I don't see a # for support?

 

[Kimberly Berg]

Went to Nyax.com website. Try calling them direct for Customer Support. You can also submit a Support Ticket on-line.

USA CORPORATE HEADQUARTERS
Executive Plaza 1
11350 McCormick Road, Suite 1004
Hunt Valley, Maryland 21031
+1 (410) 666-3800 (US)

 

[Scott.Downey]

Went to Nyax.com website. Try calling them direct for Customer Support. You can also submit a Support Ticket on-line.

USA CORPORATE HEADQUARTERS
Executive Plaza 1
11350 McCormick Road, Suite 1004
Hunt Valley, Maryland 21031
+1 (410) 666-3800 (US)

Thanks for the information I've had a ticket in all week.

 

[Kimberly Berg]

Wishing you the BEST of luck Scott! Keep us posted on your progress!!

 

[slash007]

Thanks for the information I've had a ticket in all week.

Don't waste your time with a ticket. Call them and when they don't answer, select the option to leave a call back number. They will call you back.

 

[cantbreak80]

I recommend staying on hold until tech service answers.
It might take an hour or so of listening to the repeating message and "music" but someone will finally pick up the call.
Tip: Don't call after 4PM EDT...

 

[Scott.Downey]

Got ahold of nayax they are telling me that the voltage probably fried reader. They say that it can take a maximum of 24 volt. They say actually that it can run on 12 volt and sugested a relay to protect device from any voltage spike. My bench 24 volt converter is putting out 29 volt. The tech says thats enough to kill it.

 

[Scott.Downey]

And that it is obviously my fault and not warranted. I always wanted a $300 paper weight.

 

[Kimberly Berg]

Thanks for the update! Don't be too hard on yourself, its a learning process & write-off. Your mistake will surely help others on this Forum. Enjoy your paperweight!

 

[coinless]

Bummer end result, Scott. These electrical puzzles can be challenging sometimes. We work a lot with the Nayax VPOS touch and have experience with AC/DC converter/bridges too. Let us know if you have questions in the future. Regards.

 

[Scott.Downey]

VPOS Touch works on 24 V AC or DC.

Once powered up, observe the LEDs on the motherboard (behind the clear cover)
One LED should be illuminated.

Then, call Nayax...They will activate the reader remotely.

as an installer have you had any experience with with the xcp power supply and stop button? i like the concept.

 

[cantbreak80]

The xcp stuff is news to me...so, no.

I believe Ginsan recommends an auxillary stop button but I've never seen that either.