PDQ, Bad Business
- Thread starter dwmaster
- Start date
DiamondWash
Well-known member
If that's all it would take to eliminate the problem then I would invite a copy and paste solution to a program to help the end user.
koliver
PDQ Sales Engineer
The G5 could NEVER do a double pass across the front like the 4000 or M5. The only way you can do it is to slow the speeds down across the front and rear of the vehicle. I haven't been in that software for years, but that is what I recall.
dwmaster
New member
You are correct, the Salesman just sold it stating it could. Then the company just kept saying it's in the works.
Jeff_L
Well-known member
I'll start with that I'm an owner of PDQ equipment (LW360 & ICON). I too had some challenges post installation with some advertised features not working. I discussed it with them and my distributor, eventually after some code releases they resolved the issue. My point is, if they say it will work, and it doesn't, they will work to resolution.
The problem is no one has defined what a "bug pass" is on this thread. If it's a back and forth pass across the front, then Kris from PDQ has answered that question, not an option. If it's a slow pass across the front, then it is an option. If you have documentation that the G% can do an individual back and forth bug pass, then go after that author. If it is on PDQ documents, then you have a beer with them. If it's only documented by the distributor, then your beef lies with them.
The problem is no one has defined what a "bug pass" is on this thread. If it's a back and forth pass across the front, then Kris from PDQ has answered that question, not an option. If it's a slow pass across the front, then it is an option. If you have documentation that the G% can do an individual back and forth bug pass, then go after that author. If it is on PDQ documents, then you have a beer with them. If it's only documented by the distributor, then your beef lies with them.
dwmaster
New member
I see what you are trying to say Jeff_L. And I would agree if only my salesman made the Assertion. It was defined to me as back and forth movements were going to be programmable. My recollection is when We(me and My Salesman) realized it couldn't immediately during install and we contacted PDQ the first person said it could and then we heard from someone that said it wasn't ready yet and will be released soon. This explained to me why they apparently were telling their distributors it did and their distributors sold them as such. As time passed and we stayed in contact hoping to receive the programming everyone in the company thought it was done and moved their focus to the M5. Just my opinion.
Even if none of that happened, why wouldn't they support their customers with a little programming that will give a better/quicker wash? It may be old now, but it is still operating. As well as lots of other ones owned my their loyal customers. It also represents them as well as me as long as its operating. But more importantly it was suppose to have it from day one.
So to be clear, I do not feel I have a beef with my Distributor. Knowing and experiencing everything that led up to this point I feel my distributor did what they could to get me a back and forth bug pass that they said it would and they sold me. Furthermore remembering and experiencing all the conversations trying to resolve it, I do believe PDQ told my distributor the G5 they sold me will have it. This puts it on them and remember its just a little programming that they are capable of.
Even if none of that happened, why wouldn't they support their customers with a little programming that will give a better/quicker wash? It may be old now, but it is still operating. As well as lots of other ones owned my their loyal customers. It also represents them as well as me as long as its operating. But more importantly it was suppose to have it from day one.
So to be clear, I do not feel I have a beef with my Distributor. Knowing and experiencing everything that led up to this point I feel my distributor did what they could to get me a back and forth bug pass that they said it would and they sold me. Furthermore remembering and experiencing all the conversations trying to resolve it, I do believe PDQ told my distributor the G5 they sold me will have it. This puts it on them and remember its just a little programming that they are capable of.
getnbusy
Active member
I hear your frustration with not having received what you thought you bought. It has been stated somewhere that the machine will go slower across the front , just not a back and forth like a 4000 bug pass. You stated somewhere near the beginning of this thread that the bug pass was very important to cleaning the car In your area. So...are you saying that you refuse to use the programming that IS available(going slow) and you have been turning out dirty cars for 9 years ??? C'mon man. That sounds iffy at best. I hear you on not getting what you wanted, and the bs story from pdq. I get it. But I don't think you've really lost anything. I think your feelings are just hurt. If your feelings have been hurt for 9 years......well I just don't know what to say about that. And to get on here and fuss about it 9 years later ???? Lol. Gee whiz. Do you like the Rolling Stones ? They wrote a song..... You can't always get what you want, but if you try sometimes, you get what you need. I think in this case the slow across the front will suffice. The bs is unacceptable, but you should be over that by now
Fatboy769
Living the American Dream
tdlconceptsllc
Well-known member
I can't help but to comment. Because this guy is just like a SS customer if you gave him $10 worth of quarters one time to wash his car he would expect it Everytime he came to your site you could never make him happy ever. I was the first person On this form to ask was he slowing down in the front and he admitted he was doing it and he knew the machine could do so, At that point I knew what type of guy we where working with. I have a 4000 and actually removed the bug prep on my wash because I seen no benefit but slowing my wash time & using way more HIgh pressure water instead of just one pass like the G5. I can give another whole pass of Preasoak for the same time put a stop watch on it I have. I think the G5 was thinking ahead of the curve and being more efficient by slowing down on the front and back and keeping everything moving in one sweep one pass. He just doesn't get it. If you have good High quality Presoak titrated and injecting booster with a descent dwell time and replace those turbo nozzels on the G5 every year. It will clean the hell out of the bugs on the vehicle. Matter in fact I wish the 4000 you could speed up the sides and slow down in the front. Just saying. I can't belive he took it to this level. To me there is no benefit.
dwmaster
New member
I have not been turning out dirty cars, slow across the front is just a very slow process when you waste time on the back with time that could be used on where the car is dirty and has to be repeated 3 times to be the same,that's all. If this wasn't true hey wouldn't have said they were offering it and do in their other wash models. True, I really haven't lost anything other than my customers time, a few more washes on busy days and respect for this company.
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dwmaster
New member
Yes, and all I'm pointing out is promoted and sold them saying they were going to be able. And that it wouldn't take much for them to stay true to their word.
dwmaster
New member
Nice reply, I'm glad you brought my post up a few levels from Stating facts to throwing around this. Cars are a different kind of dirty in every region and that even changes by season for some. In my region we have a 170,000 acre lake and is the prairie pothole region we get a LOT of bugs on our cars. You may think you have bugs but we have bugs. You may not see a benefit for your vehicle washing needs. I have no reason to put more soap the whole car or spend more time to wash the back and sides. this is the other thing that drew me to the G5.
You are correct and that is what drew me to the G5 was the nozzles and the fact I was going to be able to focus on just the part of the car that needs it.
No where did I say PDQ made a bad wash or one that didn't turn out a clean car. All their Models do great including the Tandem. In fact I visited many Tandems and I had planned to buy a Tandem. The G5 can put out a very good car, it just could be quicker. My only issue is that they said it could and it can't, be programmed to pass back and forth across the front. To some this may be petty, to me a mans word is not petty.
DiamondWash
Well-known member
This is ridiculous will the Administrator please erase this whole thread.
chaz
Active member
Yeah! ........
I.B. Washincars
Car Washer Emeritus
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I see the OP's point. He apparently was promised something more than once and they never came through. If they would have just came clean and said they just couldn't make good years ago, it would probably be a thing of the past. It's not the end of the world, but I get it.
As long as things stay relatively civil, I'm not shutting the thread down. I'll let Jackson make that call.
As long as things stay relatively civil, I'm not shutting the thread down. I'll let Jackson make that call.
chaz
Active member
I.B. Washincars
Car Washer Emeritus
- Joined
- Aug 30, 2007
- Messages
- 4,285
- Reaction score
- 1,165
- Points
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- Location
- SW Indiana melon fields.
Kris Oliver chimed in a few days ago. I consider them reached.
Jeff_L
Well-known member
This is supposed to be a forum where owner/operators can post without fear of being attacked by others. I don't feel the original post was out of line and several have posted good thoughts/opinions. Those who have posted negativity against the poster, perhaps should double check their post and ask if it helps move the ball forward or just attacks someone in the thread.
Off my soapbox, time for me to collect some quarters.
Off my soapbox, time for me to collect some quarters.
Interesting, entertaining, and enlightening following this. The main point is that when someone spends well north of 100K, and the salesman, and later the manufacturer, say something that isn't true, well that just leave a bad taste in your mouth. But as many of you are well aware, this is not the first time someone has been lied to when thinking about a purchase. The beauty of the internet now brings this issue to light. And by the way, Istobal has two touchless machines that do what is being discussed. Sorry, couldn't help myself there.
tdlconceptsllc
Well-known member
Mac, You are a diehard Istobal man ain't you about every post you bring them up. I like that. A man is confident in selling his equipment and service even though some people may not like them. Say you could hook this man up and getting him cleaning bugs. I like that. "Get Paid" Thomas.
