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I've been away on vacation with my family. Just like last summer, we had a breakdown as soon as I was hours away. This time, though, it was a broken HP hose on my touchfree. An easy fix for my staff. Had a nice, relaxed week. Back at it soon enough.

As a business owner, one thing I struggle with is the difference between what I want and what the customer wants. One example is dry carpets. I want the carpets in our detail jobs to be super clean, so I stress that to employees, but sometimes we do not dry the carpets enough after a treatment...

I recently started applying Mothers (non cleaner) paste using an air-powered random orbital polisher and a 6" black foam waffle pad. The results are stunningly awesome and fantastic. For a car you don't wish to buff with a rotary machine, try my method. Doesn't remove scratches but creates a...

What was the faulty part?

Thank you for that input. Very useful. I have adopted the 'continuous training' mindset, as well as the idea that complaints are opportunities to improve the process and the employees (and me). I created a job sheet with a checklist. It is okay so far. I have changed and augmented some...

Utilitarian look does not matter. What matters is a) great selection b) machine works dependably. That is what gets $ in the acceptor.

Little trees, aromrall original, armorall cleamer, moistwipe, towels, quik dry window cleaner pump bottle w/rag, t&a freshners, soda, rain x, lexol, vinyl-x.

Cleared error. Said 'sensor blocked'. Cleaned narrow lenses and bent angled sheet metal away from sensors. Works fine now. Thanks.

My Dad takes care of the wash and detail shop when I go away. We small business owners deserve a break occasionally. I often get great ideas and insipration from time away from the business and many of the things I have implemented have been a success.

My Shurvend has a row/coil that turns a little and stops. Bad motor?

I do not have an automated one, but am not opposed to the idea. I like the possibiility of using it to process mats in our detail shop jobs. We went low tech/backwoods and built an A-frame setup with mat clamps and brushes on chains. Folks still like banging their mats on the concrete carwash...

Survey says........Buy.

Every carwash system has limitations inherent in it. Adding extras for free is a commitment I agree. I have free towel dry. You could also say that blowers set up properly should dry the car fine without need for towel drying too. I am interested in this idea because I feel that customers...

maybe you could make it using a picture of a car at a car show that takes place in a field???

Looks awesome; one constructive critique; figure out how to make the person's background in the car match the surround. Looks green when it would look better blue in yours. Maybe something blue a few feet behind where the person is situated? AWESOME concept I also fully plan to...

Oooooh; how exciting! Based on your excellent financials, you seem to be in a fine position to sell and get the price you want. If the cash flow supports 5X gross with plugging in Y as a downpayment, it seems pretty straightforward. Maybe start work necessary to facilitate the sale; a...

For another $8000 you get two arms and wash a vehicle much faster. On busy days, your throughput increase could make up the $8000 quickly.

1. Complaints: Allow yourself to fully feel the emotions (anger, frustration, fear) then LET IT GO. Most importantly, use it as a learning experience and a way to make improvements. 2. Breakdowns: Feel the panic and LET IT GO. Fall back on your spare parts inventory, helpers and resources...

Quarters and $1 tokens has worked best for me from a revenue standpoint as well as a customer satisfaction standpoint. I feel the customer, at least in my market, assumes an SS carwash takes quarters. I lost sales when folks would have only quarters to use and I was not right there to notice...

My employees are great but they miss the final touches sometimes that I always try and remember to put on a fresh detail. What is your system for keeping these final inspection items from falling through the cracks? I've set the bar pretty high in terms of quality workmanship and when we fall...