Search results

Bingo. I know a big full service chain in my area that opted to end a relationship with a contractor they used for building. They went with someone inexperienced, and it was a disaster for a good while. They started calling subcontractors of the contractor to redo and thus fix the problems.

I don't believe a surcharge for credit card customers at a pay kiosk would work out well. People are not smart, and I see there being a lot of confusion and anger over different pricing for the same things. Even smart people can get angry or confused because of the way our business is designed...

Just a guess here from a guy who is not mechanically inclined, but it looks like the JE Adams variety.

I.B. makes a lot of sense to me. If you do choose to go that route, I like #2.

Same here.

We notify our members when we increase prices. When we raised our per car customers last time, which was the same time as the membership, we did use signs for the first times ever. I would have preferred not to, but my dad did. It didn't hurt anything. Raising prices the last time was the...

Is this an express exterior? If so, I would say a lot of the income would leave that site.

We have touch-free IBAs, and I would say we have an average of four washes per month per customer. In comparison, we have a friction tunnel where the average is two. I find that people do drop memberships and sign back up. Overall, I'd say the biggest reason someone leaves permanently is...

Glad you're okay.

I agree 100%. I don't think we're going to see any new sites built for a while. I don't see IBAs being built for that matter. The only construction I see right now are express exterior tunnels.

Which is on par with Satanism if you ask me.:)

It depends on how far along they are. If they've broken ground, they'll open it, and I don't believe they have any future start-up car washes in the pipeline.

And then the Democrats deny there is a recession going on. It used to be that when there was a recession, the party in power would acknowledge it and try to spin policies and the hope the future. Now we get gaslit.

Unfortunately, I don't have an answer for you. I'm curious to see what answers are myself. My hot take upon reading what you're city's doing is, "Gotta love government."

On our tunnel, we offer a free vac token for those who buy the top wash and members. We let the customer ask us for a token, or if we see someone who bought the wash pull to a vac, we run one over to them. That way, we don't end up with hoarding of tokens.

I think a lot of times when there is a lot of rain, people have to relearn to go back to the car wash. Even those of us with wash subscriptions can find the habit being broken. Road salt and/or pollen can solve that.

I'm in the Baltimore Area, and we have experienced a drop in activity as well. The rain has been a killer in my area. I cannot remember the last time we went without there being rain on Friday and Saturday. Generally, there is always what I call the September Swoon, and the rain has really...

That's a great point. I myself come from the school that most customers aren't too bright. We have four touch-free in-bay automatics at one of our sights. I often have this conversation with customers: Customer: Are the automatics open? Me: Yes. Customer: Nobody is using them. Me: Nobody...

If I'm picturing this correctly, does that mean that the second one is blocking the first?

I'm assuming you have the triple foam on a separate gun, which I feel would need to weep. With regard to foam brushes, I prefer having antifreeze soap. What's nice is the set-up where your antifreeze soap comes on at a temperature you set, and the brushes purge the lines of the summer soap.