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I?ve been doing some research for a new book and would appreciate your help. Given the numerous venues that conduct detailing activities, I?m identifying and defining an operational profile of the various ways the detailing business goes to market. Please offer comments, in formation, more...

Our Own Worst Enemy Earl, I agree with you! The carwash industry at large, and some manufacturers specifically, are totally responsible for the "brushless" nonsense. It was a stupid, self-serving initiative of promoting bogus information. :o One guy who shall remain nameless relentlessly ran...

Good Concept... If Costs Kept In Line The concept has proven very successful in many areas, if done properly. It is not a "set-it-and-forget-it" enterprise. It MUST be supported with advertising and promotional initiatives. YES, consumers absolutely love hand-carwashing. But only if the...

Concierge Tech Support A growing trend in tech support is concierge groups that take a comprehensive approach towards performance maintenance combined with an always-on-call relationship with their clients. It started outside the carwash business but recently is demonstrating some development...

You're Right! Primer contains nothing that offers protection against anything. It is designed to be a substrate foundation for paint. It must be stripped of all residues prior to any paint application. Mineral spirits or a prep solvent will remove any oily substances that could compromise...

Clarification I guess more clarification is appropriate. When allowing the tardy re-wash, a full explanaitoon should be given, and a re-wash is extended as a courtesy... since she did come back. I suppose it all depends on the attitude exhibited.:o Besides, we do not know the whole story. We...

You're BOTH Right, But He Was "Righter"! Extending a courtesy wash as a result of a misunderstanding is a normal process of embracing customer satisfaction... pretty much like viewing customer complaints as opportunities instead of annoyances.:rolleyes: The time limit was way past due... but...

Poor Dog! Agree with everything said... and think it will linger on the dog longer than the interior. :( You may also wish to douse the affected area with Fabreeze max strength. Use a strong ozone unit (max grams) and give the interior a sniff-test after about 12-hours. Repeat, if necessary...

Answer the following question, knowing that you only get one opportunity to go to the well; one all-inclusive wish list! :D If you were equipping a brand new high-tech detail facility in an ideal high-volume location, and you had an "angel" willing to fund your every justifiable request...

Don't Assume Anything! There is a chain of carwashes that runs conveyorized exterior washes with NO employees tending the wash, so your assumption is not accurate. Sensible... but not accurate. :rolleyes: I've also been told of numerous express exterior washes with multiple automated...

As well, restrooms are a critical place for assessment, and most carwashes fail in that image area. Some owners never inspect all their restrooms; especially employee facilities. That is one place where a standard would send a clear and powerful message about cleanliness standards.:rolleyes...

When is enough... ENOUGH? In case you've forgotten basic business 101, you should realize that THE MARKETPLACE SETS THE STANDARDS. It is wise to constantly monitor your customers' satisfaction... and engage them by seeking feedback. :confused: This discussion is exactly why the healthy...

A Little More On The Subject Good point regarding labor. However, some express exterior equipment suppliers (Sonny's and others) have suggested that the express exterior with automated transaction stations are the new self-serve, suggesting that labor has been all but eliminated.:eek: Some...

All Options Considered A few thoughts: Not knowing anything about your community (demographics, site quality, marketplace, climate, Location, surrounding areas, etc), its difficult :confused: to analyze things other than in generalities. Yes, you would definitely benefit from upgrading to...

Wasn't Post's Original Concern Weather? If you don't know where you're going, any path will get you there. :rolleyes:

Depends On Decal Most decals are self-adhesive; even marine decals. A heat gun or even a hair blow-dryer will work to soften the adhesive backing for easy peal-off release. Use a razor blade to catch an edge for easy lift-off. :) However, some marine decals have a clearcoat sprayed atop the...

Clean Car Guarantee I always felt that Rain Checks were sort of foolish... because they were an argument waiting to happen. So, we developed a better way to keep customers happy many decades ago. The Clean Car Guarantee isn't a rain check. :rolleyes: Instead, it is a combination Quality...

Slippery Slope Do you have a Clean Car Guarantee program? If the format is structured properly, it should adequately buttress your price value.:D If not, reducing your price will simply further devalue your product... which is probably discounted already. :( Instead, make sure that you are...

Will It Fit & Work Properly? Here's a sensible suggestion. Get a good second opinion on the actual floorplan by an impartial and unbiased party who specializes in operational performance and knows what to do... as well as what to avoid. It need not be an adversarial situation... because the...

The Importance Of A Good Floorplan [SIZE="3"]I agree, Bob... but add this essential caution: Too many carwash designers and installers fail to provide the right balance of equipment along with the proper space required to allow for effective equipment performance. Things like dwell-time and...