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Does anyone use WashCard with the DRB Portal TI. We currently use WashCard and are purchasing two of these new pay stations.

I’ve already done that and their response, after trying, was to contact WashWorld.

WashWorld has read the posts and, since all of you can get it to work, it’s our problem. I never denied that but it’s their equipment and the software they utilize so you would think their techs could tell me what we are doing wrong. But I’m apparently on my own to figure this out.

Yes, I’m aware how it works, it just doesn’t. WashWorld Support can’t figure it out either and appears to have walked away from it. It hasn’t worked since day one, 2019.

I have iPhone 11 Pro Max and can't log in. Washworld tech. support, after trying several things, told me that Apple phones are not meant to work with eCatcher. Can you email me so I can see what it is I am doing wrong?

We have never been able to log in remotely to our Razor since it was purchased in 2019. We have an older Razor that we can log into just fine. However, Washworld now utilizes a software program called eCatcher, which obviously won't work with apple phones or tablets. Anyone found a way around...

After spending most of today not being able to accept credit cards, Wash Card has ordered a terminal controller. Washcard had us switch the controller at another pay station to see if it was bad and it worked fine; put it back in the other pay station and it doesn’t work. So I now have two pay...

I can't figure out how to get my information to you. Can you please send me an email address so I can respond to that.

I never received your message

Well, Unitec didn't give us anything for free! They acted like they knew nothing about this kind of theft.

Well, they didn't give us anything for free!

We had three of our wash select units hit the other night. Apparently these jerks are using some type of taser and zapping the machine causing it to drop the coins out. We have replaced three boards now. Car washes in our area have been hit multiple times. Any thoughts on how to prevent this?

We had three of our wash select units hit the other night. Apparently these jerks are using some type of taser and zapping the machine causing it to drop the coins out. We have replaced three boards now. Car washes in our area have been hit multiple times. Any thoughts on how to prevent this?

Well, worked with a WashWorld tech. today, had us download the latest and greatest software. I didn’t have much hope that would solve this problem but we washed about 45 cars and now it’s throwing the same error code again. We can’t keep this open and go home. Our customers have had enough...

Our fairly new Razor is constantly throwing the code 10 - Impact Hit Abort Wash. This happened about 7 times this morning and even more this afternoon. As much as we hate to, we are considering closing the wash when the attendant leaves for the evening. This can't always be user error because...

The door itself. The vinyl or plastic material is gross looking.

Anyone have any suggestions for cleaning Airlift doors?

I have a 32' length bay and need to replace the old automatic. Is there any new automatic equipment that can be fit to such a short bay length?

We hate the fees Washcard charges and they can try to justify it all they want. As carwash owners, we deal with competition regularly. I think it’s time Washcard had some. We are waiting for that day.