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We added rivets on our trigger so its always on. Too many complaints from people saying it didn't have enough pressure because they were not squeezing the trigger. We haven't had one fly out of the holder...yet

If we know its a regular customer, we will give them car wash time in the bay or auto wash credit but not a cash refund. At the same time we let them know that we have cameras and also explain to them what we think the scam was in a nice way. 9 times out of 10 they will take the credit and will...

Only thing we can figure is it may have been a load of left over mix that wasn't used and it was disposed at the carwash. Like I mentioned we didn't find out until pits were pumped out and at that time we didn't have any cameras. Now, most of our locations have cameras.

Years ago we had a guy that decided he wanted to strengthen the bottom of our 500g chamber in our mud tank with extra concrete. It wasn't discovered until we pumped out the pit so not telling when it was done. There is about 2' of concrete on the bottom of that tank to this day. I'll give him...

We are at $1.50 to start, 32 seconds per coin.

Yes...End of Life. I was shocked when we were told that our units could no longer be updated. Not something you want to hear 6 years in.

As mentioned DAN isn't cheap. Especially when you purchase several units and 6 years later the computers are getting to EOL and you are told they can shut down any day. We are converting them all to Crypto Pay

Being that even stainless rusts on these cheap metals we get these days...I would stay away from painted steel. Heck we have galvanized steel from 20 years ago that still looks new and galvanized that was just installed 3-4 years ago already rusting.

We are in a hot spot and put them up as a CYA

We raised our start up price and lowered time per coin at end of May. Sales have increased quite nicely but is has been a challenge to keep quarters stocked. We are working on installing credit cards readers at all our locations and will have Beacon Mobile online in the next couple weeks. Too...

try vinegar in a small spot

We had a similar issue and changed the name on the account and the chargebacks dropped significantly. The majority of the ones we see now come from the same cards. Happens both on bays and autos. Few folks have figured out they can complain and get their money back due to lack of EMV, which in...

customers complain that self serve high pressure is low. walk out and notice they are not squeezing the trigger

Make sure your walls are prepped well for epoxy. If you know what type of paint was used prior on the walls, it would be good info to relay to the sales rep. Ours told us that applying to epoxy on certain types of paint will actually cause the old paint to lose adhesion with time and will begin...

We are limited to $200 a day.

We have been using one very similar, but we use the 60 W 8000 Lumen. It is a different brand but looks identical. Started using them about 3-4 years ago and have worked really well for us.

PDQ Surfline will fit but if ordering a frame, width will have to be 15' minimum...not 14'11" but 15'. Tandem will also fit but you will have to cut rail length to fit

South Texas in the Rio Grande Valley

We are converting all our washes to 777 after testing at a few sites with great success.

Social Media is a must but it sure is a double edged sword.