Swipe vs tap tracking

[864real]

Have cryptopay swipe on bays now. Trying to determine if worth adding tap. Can you see in cryptopay portal if someone uses swipe vs tap? If so, what ratio of swipe vs tap are you seeing?

Know it is a matter of time until all tap.

 

[Roz]

We changed all our CryptoPay swipe to Tap Plus. Easier to use and more reliable. Customers seem to get it too. Having the button separate from the device also seems to help the process....

 

[schnapdragron]

Im not sure if it's just TN but there are so many banks here still not offering tap that we're having to look at Nayax/Monex to process the chip transaction

 

[edredtop]

We changed all our CryptoPay swipe to Tap Plus. Easier to use and more reliable. Customers seem to get it too. Having the button separate from the device also seems to help the process....

What was your thought process on why you chose to replace swipers and install CryptoTap Plus vs. just adding CryptoTap in addition to your swipers.
Also, we're you able to use the existing holes from the swipers?

 

[slash007]

I added tap plus to all mine and kept the swipers. Tap usage is already at 50% + via the portal reporting. I still see customers swipe that have chip cards, so I like having both. Didn't see a reason to remove the swipe if it still works. I use the button on the swiper to end the charges. This is something that was not possible until a few months ago, so maybe that's why others removed the swiper. I drilled 3 holes for the tap plus and that was it. No extra hole for the large button.

 

[edredtop]

I added tap plus to all mine and kept the swipers. Tap usage is already at 50% + via the portal reporting. I still see customers swipe that have chip cards, so I like having both. Didn't see a reason to remove the swipe if it still works. I use the button on the swiper to end the charges. This is something that was not possible until a few months ago, so maybe that's why others removed the swiper. I drilled 3 holes for the tap plus and that was it. No extra hole for the large button.

The only conflict I would've been worried about is that the TapPlus and the swiper both transmit a signal where the CryptoTap uses the swiper to transmit.

 

[STXCW]

I would do it ASAP. We are beginning to convert our sites to Monex. All of our sites are on CryptoPay for the exception of 4 sites that we have converted. This is what we have seen as a blended average so far in the last 9 months on Monex.

Chip is 25.25%
Swipe is 1.75%
Tap is 73%

When I am prompted to swipe my card at a convivence store, when the chip doesn't work, I struggle. I can only imagine how many cards we missed on strictly having swipe on our CryptoPay sites. Our increase in sales helps with the cost of converting.

 

[Bigmatthew86]

I added taps to my current swipes I already had. For me it seems to be around 40-45% tap. That’s in about 2 months. My main reason was the swipers seem to be picky about what card they’ll read so I wanted something else. Seems to have addressed that issue.

 

[Roz]

Note. If a customer uses tap on say a bay and swipe on something else like a vac or just does it a different way for a second transaction CryptoPay treats them as separate transactions since one is a EMV transaction. Recently learned about that undocumented feature. Minor but does increase transaction costs in that situation.

 

[edredtop]

Note. If a customer uses tap on say a bay and swipe on something else like a vac or just does it a different way for a second transaction CryptoPay treats them as separate transactions since one is a EMV transaction. Recently learned about that undocumented feature. Minor but does increase transaction costs in that situation.

TapPlus or add-on tap too?
Solution is to have same model all over site? (no mixing of models)
Good to know.

 

[Roz]

TapPlus or add-on tap too?
Solution is to have same model all over site? (no mixing of models)
Good to know.

Any tap.

 

[Flex- Wand]

Wow didn't know that .thank you Roz. I thought cryptopay save you on fee's.

 

[Roz]

Normally yes. It is a tech issue that probably has more to do with the cc processor than CryptoPay

the difference in fee is small and the combination of devices is rare so do not overthink it. But does make a case for just using all tap plus devices if doing a replacement of a device.

 

[1carwash1]

I added tap plus to all mine and kept the swipers. Tap usage is already at 50% + via the portal reporting. I still see customers swipe that have chip cards, so I like having both. Didn't see a reason to remove the swipe if it still works. I use the button on the swiper to end the charges. This is something that was not possible until a few months ago, so maybe that's why others removed the swiper. I drilled 3 holes for the tap plus and that was it. No extra hole for the large button.

I have swipers and LED 9 timers.If I keep the swipers and add the TapPlus do I connect the Red/Green wires to the same timer terminal?
Additionally how is the swiper switch configured to work with the TapPlus?

 

[Roz]

I have swipers and LED 9 timers.If I keep the swipers and add the TapPlus do I connect the Red/Green wires to the same timer terminal?
Additionally how is the swiper switch configured to work with the TapPlus?

Call CryptoPay tech support. The configuration you mention they refer to is called the side car configuration. They can help you wire it so the swiper button turns off both devices.

 

[slash007]

I have swipers and LED 9 timers.If I keep the swipers and add the TapPlus do I connect the Red/Green wires to the same timer terminal?
Additionally how is the swiper switch configured to work with the TapPlus?

I'm pretty sure I just had to connect the power and common wires for the tap plus. Then you have to chat with support and provide them the device ID of the tap plus and the swiper and they can combine the two so that they work together. Then you push the swiper button to end the transaction and no separate button needed.

 

[sjb]

We are getting more request to accept ApplePay….?

Does the plus accept Apple, or is that another proprietary component needed…?

 

[Keno]

We are getting more request to accept ApplePay….?

Does the plus accept Apple, or is that another proprietary component needed…?

Nayax does, one of the big reasons we used them. Mobile phone/ smart watch payment users are constantly increasing

 

[OurTown]

We are getting more request to accept ApplePay….?

Does the plus accept Apple, or is that another proprietary component needed…?

Yes it accepts Apple Pay.

 

[hkozlovsky]

Thank you Keno and Our Town.

I would suggest anyone wanting all the background on EMV, the history and importance that you can only hear from Nayax, to read my "sticky" post under the topic "Nayax question? Ask Harry the Nayax Expert. Whether you use Nayax or not, it is important for any businessman to understand the importance of technology to increase revenue and lower operating costs and looking at where one wants to be 5+ years from now. Cashless devices are nor simply receptors. You are your best resource to ask questions and learn....

Looking forward to seeing you at NRCC if you are coming.... You will learn much....

Thank you.

Harry
Senior Director of Solution Sales, Nayax
harry@nayax.com
410-302-9015 (text)