trying to reach fragmatics company

[cmawash]

made several attempts to get FRAGMATICS information/ parts. no results, no call back.in the past always found them very responsive, not sure what their status is

 

[tdlconceptsllc]

Email Kelly

 

[John T]

Fragramatics is closed on Fridays.

 

[soonermajic]

4 day work week.
Kelly is great

 

[Jon]

How do you like the Fragamatics vacuums? Looking to install some in mine

 

[cmawash]

How do you like the Fragamatics vacuums? Looking to install some in mine

nice product, very popular wish we could contact them we have a minor problem with vacuum that requires technical support, left messages with Kelly no response equipment been out of service 4 week now. just need to know what part is bad so we can replace and get unit running

 

[Greg Pack]

nice product, very popular wish we could contact them we have a minor problem with vacuum that requires technical support, left messages with Kelly no response equipment been out of service 4 week now. just need to know what part is bad so we can replace and get unit running

What model? what is wrong?

 

[cmawash]

QUADRA VAC one motor will not turn FOR FUNCTION 1 traced problem to control, would like to replace BUT NEED TO CONFIRM THATS WHERE PROBLEM IS, 2 MOTORS should turn on for function 1 function 2 is one motor start. if control board is bad replace at $600 a board would like to verify problem kelly is very good at here job just need teck support to verify then order correct part

 

[cmawash]

QUADRA VAC one motor will not turn FOR FUNCTION 1 traced problem to control, would like to replace BUT NEED TO CONFIRM THATS WHERE PROBLEM IS, 2 MOTORS should turn on for function 1 function 2 is one motor start. if control board is bad replace at $600 a board would like to verify problem kelly is very good at here job just need teck support to verify then order correct part

 

[Kimberly Berg]

Just read recently that Kleen-Rite acquired Fragramatics in October. The result is "shorter, more reliabile lead times, and improved customer experience." Not sure if their phone number or contacts have changed. Fragramatics phone number is 800-643-1574, ask for Kelly Garrison.

 

[OurTown]

https://www.carwash.com/kleen-rite-acquires-fragramatics/

 

[Keno]

KR buying up everything!

 

[Kimberly Berg]

KR buying up everything!

Yes, you are right and I'm glad! As a SS operator, I rely on Laurel Vending and Fragramatics products. If Kleen-Rite hadn't bought them, hard to say what might have happened to those companies. Maybe they would have closed, or been bought out by an investor or another manufacturing company?? Scary to think about what might have happened to their quality or product availability. Keith Lutz, Kleen-Rite VP was quoted in the Car Wash Magazine reassuring us that "Fragramatics is an important line for us. Not only does the acquisition give us the ability to provide products and continuity to that line, it also provides an opportunity to help the self-serve segment by making sure the product continues to be available."

Not sure how they're going to transition customer support with Fragramatics, but I know you can still talk with Chip or Pat Kent at Laurel Vending!

 

[cmawash]

Yes, you are right and I'm glad! As a SS operator, I rely on Laurel Vending and Fragramatics products. If Kleen-Rite hadn't bought them, hard to say what might have happened to those companies. Maybe they would have closed, or been bought out by an investor or another manufacturing company?? Scary to think about what might have happened to their quality or product availability. Keith Lutz, Kleen-Rite VP was quoted in the Car Wash Magazine reassuring us that "Fragramatics is an important line for us. Not only does the acquisition give us the ability to provide products and continuity to that line, it also provides an opportunity to help the self-serve segment by making sure the product continues to be available."

Not sure how they're going to transition customer support with Fragramatics, but I know you can still talk with Chip or Pat Kent at Laurel Vending!

teck support during transition to Kleen rite has gone down the tubes, we get back to you but not in the near future

 

[Kimberly Berg]

Not sure who you're trying to reach, but I just call Chip or Pat at Lauel Vending directly.

 

[cmawash]

Not sure who you're trying to reach, but I just call Chip or Pat at Lauel Vending directly.

looking for fragmatics support not laural not chip, not pat

 

[Kimberly Berg]

The only phone # I have for Fragramatics is 800-643-1574. Have you tried reaching out to Kleen-Rite to see if they can provide tech support?