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What is your Wash Status saying after this happens?

Did you put a new gearbox on it?

Got it. I was just trying to maybe help JustClean resolve his issue the easiest way possible. I was having a very similar, maybe even the same issue. This was when my machine was about the same age as JustClean's Razor is now. My arch was sporadically stopping short of the home position...

No secret. Would just be easier to explain what I'm talking about over the phone.

Give me a call later today sometime and I’ll tell you how I figured mine out. I’ll message you my number.

So it’s stopping short of home position and you’re getting a right limit fault?

Also check the position of your cross shaped flag with your arch rotated and all the way to the driver side as far as it will go. The flag should be straight up and down in line with your prox sensor. I hope that makes sense.

How old is your Razor? I had a similar issue and it was resolved with a new gearbox at the trolly motor. The old one was “skipping” causing the cross shaped flag (helicopter sensor” to skip out of correct alignment. The slight pause you mention is normal.

Well they ended discussion when I told them I would be happy to show them the video of their car being washed and never being touched by our equipment. They said they “trusted my business”. Whatever that means.

Exactly 😂

Heck no. They said they went to the grocery store and noticed the damage then.

I’m not worried it’s our fault. Because it’s not. I’ll definitely keep the video. Just frustrated.

I have a Wash World Razor. I was contacted by a customer today that says it has caused scratches on his camaro. I explained to them that it’s a touch free wash and did not make any contact with their vehicle. I have video to prove it even though we know it’s touch free. They did send me pics...

Has anyone ever had an issue with the background of their main screen being dark making it hard to read. It’s not the back light. I’ve replaced the screen and ribbon cable and still have the same problem. The wash screens are perfect. I’ll try to include pics.

I just use a marine grade grease on mine.

I have had a Razor 1 for 9 years. 1. greasing and lubricating the bay equipment. Once a month 2. replacing chemical lines and hoses in the bay. As needed. Either when they break or look like they need replacing. Different lines last different lengths of time due to use/exposure. 3...

Do you have soft water?

Ours got one of the spines broken when a tech ran it too far to the rear with it open. We have to tie it together at the bottom with heavy cable ties through both drain holes to keep it in correct position. Works like a charm.

Yes sir! Had a guy do the same thing at my wash with a Razor. Funny thing was after it reset, he went around paid, and tried it a second time!

What material is the second arch made out of? It looks like it could scratch a vehicle if impacted.